Technical Support

Helping with day-to-day technical issues 

With the growing dependence on digital tools, our team can serve as your product or service specialists by assisting customers with any technical questions. We provide support through a ticketing system, aiding you in handling tasks ranging from immediate client assistance to social media management.

Having a virtual technology assistant on your team goes beyond resolving incidents; they delve into understanding root issues and implementing effective solutions. They handle basic troubleshooting and provide operating system support for both PC and Mac platforms.

Our virtual support aims to alleviate the technological stresses that come with running a business, assisting with adopting new technologies, managing your current tech stack, and offering suggestions for enhancement.

• Offer remote desktop support
• Aid the core team in IT projects
• Operate on a rotational schedule
• Tackle complex technical issues
• Stay updated on emerging technologies
• Help prevent system failures
• Conduct regular tests on your digital platforms
• Manage CRM to ensure everything is current
• Assist in new staff onboarding
• And more

Providing real-time assistance to your clients for any technical issues or inquiries